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We're Here to Help

At Satoshi App, we understand that navigating new projects can sometimes be frustrating.That's why we've created detailed FAQs to answer your questions and help you use our platform easily.

Need more help? Contact us through the app or DM us on social media. We aim to respond quickly, but if there's a delay, please bear with us. We're committed to resolving your issues promptly.



What product does Satoshi App provide?

Satoshi App is the world's top free airdrop platform, uniquely positioned in the cryptocurrency space with a vast community of over 16 million users.  

We serve as a bridge connecting high-quality blockchain projects with a massive audience, offering users the opportunity to discover and receive token airdrops from established web3 projects. Users also have the option to team up to mine together. 

You can also check the latest prices of cryptocurrencies, learn about new and popular tokens, see rankings, and all of these are right in the app.

Where is Satoshi App based?

Founded in 2020, Satoshi App has a global team presence and currently operates without a physical headquarters.

How do I claim tokens on Satoshi App?

Download our app on Google Play, or download the android apk version. Then follow the instructions of the corresponding airdrop campaign. The iOS version will be available on the Apple Store soon.

How do I withdraw tokens from Satoshi App?

The withdrawals start when the airdrop ends. You need to link your withdrawal address and enter your fund password. For details, please refer to the step-by-step guideline of the corresponding airdrop campaign.

Why isn't my withdrawal showing up in the exchange?

To withdraw coins to the exchange, please be aware of the exchange's required minimum deposit amount to prevent transaction failure. Each exchange has a minimum deposit limit. If the amount of deposit does not reach the standard (see the minimum amount of deposit on the relevant exchange page for details), the exchange will fail to process the transaction, resulting in the direct confiscation of your deposit.

To users who have already initiated the withdrawal, if the amount of coins is too small, please go to the withdrawal details page to cancel the withdrawal.

It is recommended that users withdraw the coins to their decentralized wallet.

Can I use multiple accounts on the same device?

Only one account on the same device can claim an airdrop within 72 hours. Operating multiple accounts on the same mobile device is not recommended. If an account is blocked, it will automatically recover after 72 hours.

How can I change the email address of my verified KYC account?

You can modify the email address in the app. Please click the tab Me, then Personal Settings.

What should I do if the MetaMask or other wallet linked with Satoshi App has been compromised?

Unfortunately, there's nothing we can do in this situation. To prevent such issues, please keep your mnemonic phrase and private key secure. Do not take a screenshot or photo; instead, write them down on a piece of paper and store it safely.

Will the same wallet address be used for all token airdrops?

No, each token can be set to a different address.

What should I do if the face verification is not working?

You can go to the tab Me, then click Feedback for assistance.

How long does it take for withdrawals to be processed?

The processing time depends on the airdrop project. Please check the announcement for details.

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